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FREQUENTLY ASKED QUESTIONS

GIFTING | FAVORS | EVENT STATIONERY & SIGNAGE | CORPORATE IDENTITIES | WEBSITE DESIGN

At Zet O Designs, we strive to provide you with the best and top-quality products. Our process involves careful sourcing of materials, designing to your specifications, and producing each item from scratch with love and meticulous attention to detail. We strive to deliver all our standard products within 5 to 8 working days, for more complex and custom orders we work with a 10-14 workday lead time to ensure the utmost quality in every order.

Please note that this lead time does not include shipping. Once your order is ready for dispatch, the delivery time will depend on the courier service you choose during checkout. Typically, our couriers deliver within 1-5 days, but this may vary depending on your location and the service level you select.

Rest assured, we are committed to ensuring your order reaches you as quickly as possible while maintaining our high standards of craftsmanship.

We are located in the heart of Heidelberg, Gauteng. Our operations are run from a home studio and workshop, and we do not have a physical walk-in store. However, we have created a proud Gifting Emporium online for your convenience.

If you prefer to collect your order in person, you are welcome to do so once it is ready for pickup. Alternatively, you have the option to book your own courier service to collect the order on your behalf. Please note that any costs associated with booking a courier are your responsibility.

For your convenience, we also offer nationwide courier services at additional fees. Please be aware that this is a third-party service, and we are not responsible for the courier’s performance, delivery times, or any negligence or damage that may occur to parcels during transit.

Pudo is a smart logistics company that  allow consumers, companies and couriers to send and receive parcels at pickup points located at convenient points across South Africa.

Simply shop our Online store and choose Pudo at check out. Let us know your preferred Pudo point and complete check out. You will receive a sms and email notification when your parcel arrives at the Pudo point. 

Find your nearest PUDO collection point here; https://www.pudo.co.za/where-to-find-us.php

We do not offer warranties or guarantees on our everyday gifting options. However, we do offer warranties on our Genuine Leather products. Please note that reasonable wear and tear are not included in the warranty, and consumer protection acts may not cover such wear and tear. Our goal is to provide high-quality products, but normal usage can result in natural wear over time. If you have concerns about a specific product, please feel free to reach out to us for clarification and assistance.

We do not offer exchanges or returns due to the personalized and customized nature of our business. However, we take quality seriously and strive to ensure your complete satisfaction. Here’s how our process works:

  1. Design Approval: Before we proceed with crafting your gift, we’ll send you the artwork for your approval. This step allows you to review and confirm that the design aligns with your expectations.

  2. Detailed Invoice: Along with the design approval, you’ll receive a detailed invoice outlining the agreed-upon specifications, including design, quantity, and any discussed substitutions.

  3. Quality Assurance: We are committed to delivering gifts that match the approved design and invoice. If, for any reason, the gift you receive does not align with what you approved or what was detailed in your invoice, or if we’ve discussed substitutions with you, we will take responsibility for any discrepancies.

  4. Replacement at Our Cost: In such cases, we will promptly replace the gift at our cost, ensuring that you receive the personalized item that meets your expectations.

We appreciate your trust in our services and aim to provide you with exceptional, customized gifts. If you have any questions or concerns about your order, please don’t hesitate to contact us, and we’ll be happy to assist you.

High-quality VIP gifts are designed to last for years or even a lifetime, depending on the type of gift and how well it’s maintained.

The life expectancy of a cheap gift can range from a few days (for disposable items) to a few months or years (for slightly more durable items).

The life expectancy of a gift, whether cheap or high quality, is influenced by material quality, craftsmanship, purpose, usage, and care. Cheap gifts are generally short-lived, while high-quality VIP gifts are built to last and can provide enjoyment and utility for a much longer time. 

PRODUCT CARE INSTRUCTIONS

Genuine leather is made from real animal hide and is known for its durability and natural beauty.
To care for genuine leather, follow these steps:

  • Keep it clean by wiping with a damp cloth.
  • Avoid exposure to direct sunlight and extreme moisture.
  • Apply a leather conditioner regularly to prevent drying and cracking.
  • Store in a cool, dry place when not in use.

PU (Polyurethane) simulated leather is a synthetic material that mimics the appearance and texture of genuine leather. It’s an affordable and cruelty-free alternative to real leather.

Reclaimed wood is lumber that has been salvaged from old buildings, furniture, or other sources. It’s repurposed and given a new life in various products, contributing to sustainability and a rustic aesthetic.

Semi-permanent sticker vinyl is a type of adhesive material used for various applications. To care for it:

  • Clean the surface before application to ensure proper adhesion.
  • If it starts to lift, clean the area, and reapply pressure.
  • You can also use a translucent spray to maintain or extend the application’s lifespan.

The main difference is the vinyl’s durability and longevity:

  • 1-year vinyl is suitable for short-term applications and may start to degrade after a year. This is the most common cost effective vinyl we use on most of our products, except if we specifically mention that is more expensive and quality vinyl / if we are manufacturing outdoor signage.
  • 5 to 7-year vinyl is more durable and designed to withstand outdoor exposure for several years without significant wear or fading. It is much more expensive due to its higher quality.

Caring for a custom printed mug or tumbler is important to maintain the quality of the print and the longevity of the item. Here are some care instructions:

  1. Hand Washing: While some of your products may be dishwasher safe, it’s advisable to hand wash most custom printed mugs and tumblers. Hand washing is gentler on the print and the overall quality of the item.

  2. Use Mild Detergent: When hand washing, use a mild detergent or dish soap. Avoid abrasive or harsh cleaning agents, as they can damage the print or the surface of the mug or tumbler.

  3. Gentle Cleaning: Use a soft sponge or cloth to clean the exterior and interior of the mug or tumbler. Avoid abrasive scrubbers or brushes that can scratch the surface or the print.

  4. Avoid Soaking: Do not let the mug or tumbler soak in water for extended periods, as this can weaken the adhesive used for the print and affect the colors.

  5. Dry Thoroughly: After washing, make sure to dry the mug or tumbler thoroughly, both inside and out, to prevent water spots and to maintain the appearance of the print.

  6. Avoid Extreme Temperatures: Extreme temperatures, especially sudden changes from hot to cold or vice versa, can affect the integrity of the print. Avoid exposing the mug or tumbler to rapid temperature fluctuations.

  7. Microwave Use: If your custom printed mug is microwave safe, use it with caution. Avoid prolonged exposure to high heat, as it can potentially affect the print. Use short heating intervals and stir the contents to distribute heat evenly.

  8. Avoid Impact: Be gentle with your custom printed mug or tumbler. Avoid dropping it or subjecting it to heavy impacts, as this can chip or crack the item and damage the print.

By following these care instructions, you can help prolong the life expectancy of your custom printed mugs and tumblers, ensuring that the vivid colors and design remain intact for a longer period.

MDF stands for Medium-Density Fiberboard. It is an engineered wood product made from wood fibers, wax, and resin compressed together under high pressure and heat. MDF is widely used in our studio due to its affordability and versatility. It is known for its smooth and consistent surface, making it an ideal material for painting, veneering, and gift making!

Here are some tips on how to care for MDF wood:

  1. Avoid Moisture: MDF is not moisture-resistant and can swell or warp when exposed to water or high humidity.

  2. Dust Regularly: Dust MDF surfaces regularly with a soft, dry cloth or a microfiber cloth. This helps prevent the buildup of dirt and grime that can affect the appearance over time.

  3. Clean Gently: When cleaning, use a mild, non-abrasive cleaner and a soft cloth or sponge. Avoid harsh chemicals or abrasive scrubbers, as they can damage the finish.

  4. Protect from Direct Sunlight: Prolonged exposure to direct sunlight can cause MDF to fade or discolor. 

  5. Repair Small Damage: If you notice minor scratches or dents, you can often repair them by filling them with wood filler or putty designed for MDF. Sand the repaired area smooth and repaint or refinish as needed.

  6. Handle with Care: MDF is not as durable as solid wood, so handle MDF products and items with care to avoid chipping, cracking, or breaking.

  7. Maintain the Finish: If your MDF item has a painted or veneered finish, periodically check for any signs of wear or damage to the finish. Touch up or refinish as needed to maintain its appearance.

By following these care guidelines, you can help extend the life and appearance of MDF wood products and items. Keep in mind that while MDF is versatile and affordable, it is not as durable as solid wood, so taking precautions to protect it from moisture and physical damage is essential for its longevity.

 

WE ARE CREATED TO CREATE BEAUTIFUL THINGS

OUR MISSION

At Zet O Designs, our mission is to create and supply beautiful, meaningful personal and corporate gifting.

 We want to share our passion for quality craftsmanship with you and provide you with our best products.

OUR VISION

We value excellent quality, exceptional customer service and value for money at Zet O Designs.

Personal attention & love to each and every order is a value we truly aspire to.

Innovation and intuition are core values. 

WHY PARTNER WITH ZET O DESIGNS ?

We offer endless opportunities to stand out from the crowd and give a gift that inspires. 

 

Be unique 

Be innovative 

Be true 

 

Some other services include: 

Name Badges | Stencils | Rubber Stamps | Self Ink Stamps | Trophies | Custom Gifting | Apparel Branding | Signage | Stamps | Glass Engraving | Wooden Frames | Leather Engraving | Educational Tools 

 

12 Years Experience

5 Star Rating

Excellent Customer Service

Personal Touch

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